Privacy Policy
Last Updated: February 19, 2026
Your data is protected
Never sold to third parties
Canadian law compliant
1. Introduction
At Willow Wellness Centre, we are committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, disclose, and safeguard your information when you visit our facility, use our services, or interact with our website.
This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
2. Information We Collect
We may collect the following types of personal information:
Identification:Name, date of birth, address, telephone number, email address.
Health:Medical history, current conditions, medications, treatment records, and other information necessary for safe service delivery.
Financial:Payment details, billing address, and transaction history — processed securely via Arketa.
Scheduling:Appointment dates, class attendance, service preferences.
Technical:IP address, browser type, device information when using our website or booking system.
Security:Security camera footage from our premises (excluding treatment rooms and changing areas).
3. Google Analytics & Cookies
We use Google Analytics, a web analytics service provided by Google LLC, to understand how visitors interact with our site. Google Analytics uses cookies to collect anonymized data.
Data collected:IP address (anonymized), pages visited, time on site, referral source, device and browser type, and approximate geographic location (city/region level).
Types of cookies:Analytics cookies (Google Analytics) and a consent cookie to remember your preference.
Control:You can opt out of tracking by disabling cookies in your browser or using the Google Analytics opt-out add-on. Learn more at Google's Privacy Policy.
4. How We Use Your Information
We use your personal information to:
— Provide and manage the services you request
— Ensure your safety during treatments and classes
— Process payments and manage your account
— Communicate regarding appointments, classes, and services
— Send relevant information about promotions and events (with consent)
— Improve our services
— Comply with legal obligations
— Maintain the security of our premises and systems
5. Information Sharing
We may share your information with:
Service Providers:Payment processing (Arketa), IT support, and booking system management.
Internal Practitioners:Within our Centre who are involved in your care, on a need-to-know basis.
Legal Authorities:When required by law, court order, or government regulation.
Emergencies:In case of medical emergency, limited to necessary information.
6. Your Rights
You have the right to:
— Access your personal information
— Request corrections to inaccurate or incomplete information
— Withdraw consent for certain uses of your information
— Request deletion of your information (subject to legal retention requirements)
— Lodge a complaint regarding our privacy practices
To exercise these rights, contact us at info@centrewillow.com.
7. Québec-Specific Provisions
In accordance with Quebec's Law 25 on the protection of personal information in the private sector:
— We maintain an inventory of personal information we hold
— A person responsible for the protection of personal information has been designated
— Privacy impact assessments are conducted for projects involving personal information
— In the event of a confidentiality incident, the Commission d'accès à l'information and affected individuals will be notified
— Health records are maintained for a minimum of 7 years
8. Changes to This Policy
We may update this policy periodically to reflect changes in our practices or for legal or regulatory reasons. The updated version will be posted on our website with the effective date clearly indicated.
Questions?
If you have any questions about this policy, please contact us at info@centrewillow.com
185 Dorval Avenue, Suite 304 — Dorval, Quebec H9S 5J9 — 514-236-1645